Return Policy and Warranty

1. Nature of the products

The virtual reality simulators and entertainment equipment marketed by Whiplash Entertainment, SL are custom-manufactured products, configured and personalised according to the technical specifications and particular requirements of each client.

Given the personalised nature and industrial character of these products, Whiplash Entertainment, SL reserves the right to accept or reject return requests depending on the specific circumstances of each case, the status of the manufacturing or delivery process, and the contractually agreed conditions.

2. Conditions for exercising the right of return

In accordance with Article 103 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users, Whiplash Entertainment, SL reserves the right of return and may limit it in contracts whose object is:

• The supply of goods made to the consumer's specifications or clearly personalised.
• The supply of goods liable to deteriorate or expire rapidly.
• The supply of goods which, after delivery and by their nature, have become inseparably mixed with other goods.
• Contracts where the consumer has specifically requested the trader to visit for urgent repair or maintenance operations.

3. Warranty and after-sales service

Independently of the exercise of the right of return, Whiplash Entertainment, SL offers a warranty on all its products in accordance with current legislation. In the event of a manufacturing defect or technical failure attributable to the manufacturer, the client may request repair or replacement of the defective component within the warranty period established in the purchase contract.

For any technical incident, the client must contact our customer service through the established channels.

4. Contractual conditions

The specific conditions of each commercial transaction, including delivery deadlines, payment conditions, warranties and any particular agreement, shall be set out in the purchase contract signed by both parties. In the event of discrepancy between this policy and the individual contract, the conditions of the contract shall prevail.

5. Applicable law

This policy is governed by current Spanish legislation, in particular Royal Legislative Decree 1/2007 (TRLGDCU), Law 7/1998 on General Contracting Conditions and the Spanish Commercial Code. For the resolution of any dispute, the parties submit to the Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction that may apply.